At Electricore, customer satisfaction and product reliability are our top priorities. We take great care in sourcing and delivering high-quality electrical products that meet strict safety and performance standards. This policy outlines the conditions under which refunds, returns, or replacements may be accepted.
Eligibility for Returns
A return request may be considered under the following conditions:
- The product is unused, uninstalled, and in its original condition
- All original packaging, manuals, and accessories are intact
- The return request is raised within the specified return period from the date of delivery
- Proof of purchase is provided
Due to the technical and safety-sensitive nature of electrical products, certain items may not be eligible for return once opened, installed, or used.
Non-Returnable Items
The following items are generally non-returnable:
- Products that have been installed, used, or altered
- Customized or special-order items
- Products damaged due to incorrect installation, misuse, or electrical fluctuations
- Clearance or discounted items (unless defective)
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please notify us promptly. We may request images or additional details to assess the issue.
Once verified, we will offer:
- A replacement of the same product, or
- A refund, if replacement is not available
Refund Process
- Approved refunds will be processed to the original method of payment
- Refund timelines may vary depending on payment providers and banking channels
- Shipping, handling, and installation charges are non-refundable unless the return is due to our error
Cancellations
Orders may be canceled before dispatch. Once a product has been shipped, cancellation requests may not be accepted.
If cancellation is approved, any applicable refund will be processed after deducting logistics or processing charges, where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product delivered by us. Returned items must be securely packaged to avoid damage during transit.
Safety & Compliance Note
Electrical products must be handled and installed by qualified professionals. Returns will not be accepted for issues arising from improper installation, voltage mismatch, or non-compliance with recommended safety guidelines.
Policy Updates
Electricore reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be effective immediately upon being published on the website.
Contact Support
For return or refund-related queries, customers may contact our support team using the contact details provided on the website. Our team is committed to resolving concerns fairly and transparently.